Managerial Communication Question Answer 2021

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the glossary is the list of

technical terms used in the report

 

social media audiences differ from those of traditional media because

none of these

 

which of these reports involves the checking of a piece of equipment

 

a presenter can reach to large or specific group of viewers of remote locations through

webinar

 

conflict is

all of these

 

using communication skills effectively will help you to

all of these

 

What is the term for the set of behaviours and tasks member of the group is expected because he or she is a member of the group

Group roles

 

In presentation the ideas can be presented in the order

All

 

In a group discussion we should be

  1. Assertive
  2. Dominatic
  3. Subjective
  4. Callous

A

 

Formal reports are not classified into

Informational

Interpretive

Oral

Routine

C

 

Reports include breakdown of machinery

Periodic

Feasibility

Trouble

Progress

C

 

A letter of application email message ideally should be addressed to

 

A specific individual

The hr department

Whom it may concern

The company

A

 

Unsolicited email advertising is known as

 

Newsgroups

Junk ads

Spam

None of these

Spam

 

Which of these should be avoided in pre listening analysis

 

Mental disciplines

Concentration

Prejudice

Patience

 

Prejudice

 

A __ report must contain rational information

 

Formal

Informal

Situational

Feasibility

 

A

 

As the definition of social media develops, what is one underlying element

 

The intersection btwn technology, social interaction and sharing information

Microsoft is the primary developer

Use of the various elements is free

All of the above

 

A

 

In which of these does the listener pick up special features of the speech

 

Listening in conversational interaction

Listening to structured talks

Predicting

Team listening

 

A

 

Which of the following will most likely be emphasized by an instrumental communicators

 

Persuasion

Message content

Body language

Emotions

 

B

 

Use narrative style of presentation with anecdotes if the

 

Group is small and informal

Group is small and formal

Group is big ang knowledgeable

Group is large and informal

 

A

 

The following room create for dealing with touch violation

assuming the first touch violation is accidental

 

Including complete information about your references on a resume

Is optional, since a list of references can typically be provided after a successful interview

 

Which statement is correct in case of presentation

Synchronise your speech and visuals

 

Rohan is sending a resume 2 and Advertising

I would appreciate an opportunity

 

If you are Speaking with someone has a hearing impairment what should you do

Make sure you face them when you are talking

 

Definition of social media develops what is one underlined element

The interaction between Technology social interaction and sharing information

 

In block text format you do not ___ each paragraph

Indent

 

The most important reason for teens to utilise agenda and minutes is that

Participants know what is expected of them and can track

 

According to berne we cannot directly ego States but we can observe

Life position

 

A good business letter is simple and Straightforward without being

patronizing

 

Which of these are vital for any organisation

Group discussions

 

The following are valid conclusions based on research gestures and cultures

Illustrators come naturally two individuals from all cultures

 

Form letters are also known as

Persuasive sales letters

 

Which of the following is not one of the reasons frequently

Assuming that others use similar reasonings processes

 

Which of these is not mentioned in progress report

Right choice of instruments

 

Achieving good cross cultural relations is hampered peoples perception

Discriminate

 

Dash is an extra item offered to the consumer usually in exchange for some proof

Premium

 

Which of the following is not one of the reason that language frequently causes miscommunication during international business situations

Meanings conveyed through body language

 

Which of these types of listening is followed by skill release Ness

Evaluative listening

 

Which of these is not a quality of good debator

Interrupting their opponent’s speech

 

Which of these should the listener be able to make connections between different segments

Listening to structured talks

 

Which of the following most likely to be emphasized by an instrumental communication

Emotions

 

The central appeal in a persuasive letter

All of these

 

The minutes books are the ___ book of the company

Statutory

 

It is this strategy of winning against other party

Win-Win approach of negotiation

 

What is the last rule of thumb when creating an effective presentation

Minimise text on slides

 

What needs to be complete in order to have effective communication

Both sending and receiving of the message

 

Using your whole body to communicate is called what

Body language

 

Stories can be used by Business leaders

All of these

 

This is the most complex type of transaction

Ulterior

 

The following is a chatbot platform

Mobichat

 

What is the term for the set of behaviours and task number of the group is expected phone because he or she is a member of the group

Group roles

 

The following is the best tool to communicate new information about the organisation whether it is about product or services

Newsletters

 

Social media audiences differ from those traditional media

Traditional media audiences consume material created for them

 

Why should you keep text to a minimum on slides

Show the focus is on you as the speaker

 

What is meant by voting by poll

Where each shareholder or their proxies present at the meeting

 

A resume summarises information related to job’s requirements the application letter

Interpret the resume in terms of employer benefits

 

Guidelines for effective meetings include

Limiting length and frequency

 

Good business letters are characterized by following personal quality of the writer

Sincerity

 

When speaking on the phone what type of communication is being used

Verbal and tone of voice

 

What is the following linguistic characteristics also apply to nonverbal communication

None of these

 

Report provides rational findings

Interpretative

 

What percentage of shareholders is needed to pass special resolution

Not less than 75%

 

___ refers to the repeating sequences of transactions that leads to a result subconsciously

 

ans- Game analysis

 

Which of these is not a part of a report

Gender report writer

 

The correct use of open body language in a restaurant includes

Open gestures towards sitting and menu items

 

When companies try to create viral videos aur make grassroots blogs the practice is called

Astro-turfing

 

__ is authentic direct reality-based fact seeking and problem solving

Adult Ego state

 

One of the best ways to show customers you are listening is

Appropriate eye contact

 

It is formal and impersonal

Report writing

 

Social media platform has maximum users

Facebook

 

The time frame for the desired impact that the covering letter must meet is

Less than 1 minute

 

————The concept of “urban legends” (a story that appears mysteriously and spreads spontaneously in various forms and is usually false posted on the Internet) and Internet scams are a real problem for some businesses. Gerber Baby Foods was flooded with 1 million letters and 80,000 phone calls from parents responding to an e-mail about a phony class-action lawsuit. Another urban legend about Costa Rican flesh-eating bacteria that affected banana shipments cost that industry more than $30 million. Procter & Gamble had to deal with claims that its Febreeze product contained Agent Orange, a dangerous chemical. Many companies choose to ignore these myths created by angry customers or rabble-rousers, but experts believe this is the worst possible action to take. Companies should instead do everything possible to reassure its customers.

 

-Refer to Urban Legends. __, or personality-, psychology-, and experience-based differences, determine how consumers respond to Internet scams.

ans- Perceptual filters

 

-Refer to Urban Legends. Top managers who encouraged subordinates to do everything in their power to assure customers that Internet myths about their companies were false engaged in __.

ans- downward communication

 

-Email users who received  the e-mail about P&G Febreeze would have used —— to understand

decoding

 

-The angry P&G consumer who started the rumor about Febreeze would have used __ to create the initial e-mail message.

Ans- encoding

 

-Refer to Urban Legends. Many urban legends are transmitted through the Internet, which could be described as a(n) __.

ans- communication medium

 

 

-“script” in transactional analysis is developed during

ans- early childhood

 

-information and analytical reports are

ans- transformational

 

-annual reports of all public and private companies must have

ans- CSR

 

-Which of these is not a deterrent to the listening process?

ans- confidence

 

-_______ Report provides rational findings

ans-Interpretative reports/recommendation

 

-Automated mailing list administrators that allow for easy subscription, subscription cancellation, and sending of e-mails to subscribers on the list are called

ans- Listservs.

 

-What should never be discussed on social media?

  1. (Workplace politics
  2. Clients in the facility
  3. How you feel about management
  4. How much you dislike your job)

ans-  All of the above

 

-____ is a monitor of a group discussion.

ans- A moderator

 

-in which of these the listener puts himself in place of the speaker

ans- empathatic

 

-Which of these qualities are important in a group discussion?

ans-Emotional stability

 

-The conclusion or ending paragraph should bring the communication to a polite and _____ close

ans-businesslike

 

-If you assume that every member of a society or subculture has the same characteristics or traits, you are guilty of ________.

ans-stereotyping

 

-A well organised talk is a ____ talk

ans-structured

 

-Who makes sure the meeting is functioning correctly?

ans-Chairperson

 

-In social media, what type of marketing has become important for advertisers?

ans- Word-of-mouth, or buzz marketing.

 

-you can set the list of dos and don’ts by using

ans-bullets

 

-_______ was one of the first uses of the Internet and is still the most popular use, accounting for most of the traffic on the Internet.

ans- E-Mail.

 

-Which of these is not a type of listening?

Explanation: Listening can be of six types- superficial listening, appreciative listening, focused listening, evaluative listening, attentive listening and empathetic listening.

ans-(none)

 

 

-Which of these are vital for any organisation?

ans-Group discussions

 

-Your relationship partner is under a lot of stress lately, and his/her outbursts of anger are beginning to trouble you greatly. Which of the following are ways to manage the anger of your partner?

ans- all of the above.

(a. validate your partner

  1. be asymmetrical
  2. probe
  3. all of the above)

 

-As the definition of social media develops, what is one underlying element?

ans- The intersection between technology, social interaction, and sharing information

 

-To communicate competently with nonverbal communication

ans- all of the above.

( a. observe multiple nonverbal cues before drawing any conclusions about a person’s communication

  1. try to match nonverbal and verbal communication to avoid mixed messages
  2. monitor your own nonverbal communication
  3. all of the above)

 

-An employer is likely to interpret a writing style or punctuation error on your résumé or letter of application as an indication that

ans- all of above

(- You pay little attention to detail and do your work hastily

– You have shortcomings in basic education

– You lack pride and respect)

 

-when working to create and maintain a favorable relationship with a receiver a sender should

ans-positive wording

 

-What is the last Rule of Thumb when creating an effective presentation?

ans-Keep it simple

 

-___ was one of the most visited websites in India and Brazil in 2008

ans-Orkut

 

-it is the strategy to winning against other party

ans- win-win negotiation

 

-using communication skills effectively will help you

ans- all of above

 

-____ refers to give some recognition to others

ans- stroking

 

-The terms of reference for producing a specific report are given by the:

ans-organization

 

-what percentage of shareholders is needed to pass special resolution

ans-atleast 75%

 

-the formal greeting with which a business letter is called

ans-salutation

 

-Nonverbal and verbal communication are interconnected in which of the following ways?

ans- all of the above.

 

-stories can be used by business leaders

ans- all of above

 

-how can a person correctly communicate

ans- all of above

 

-The central appeal in a persuasive letter

ans-emphasizes on how the reader will benefit from the request

 

-Including complete information about your references on a resume…

ans- Is optional, since a list of references can typically be provided after a successful interview

 

(A)-analysis of self awareness is primary concern of transactional analysis

(R)-according to self awareness self can be described in terms of image which includes both concious and unconcious

ans- both a and r is true and r is the correct explanation of a

 

-Which of these reports is written before starting a new project?

ans-Feasibility report

 

-Blogs or weblogs are

ans- Web pages of short, frequently updated postings by an individual that are arranged chronologically..

 

-Which of these reports provide information without any evaluation?

ans- Informational

 

-What are the two parts to communication?

and- When someone says something, and the other person has understood

 

-highlight your qualities

ans- job application

 

-Verbal communication refers

ans- when someone is talking and other is listening

 

-which of the given statement is true about ego states

ans- all of above

 

-the résumé summarizes information refers to a jobs requirements, application letter is

ans- interprets an employer in terms of benifits

 

Check if you have stressed this in the covering letter

Select one:

  1. knowledge and skills over degress and qualications <<
  2. Degrees and qualications over knowledge and skills
  3. Qualications over Skills
  4. Degrees over skills

 

 

You and your partner have had a heated disagreement. Emotions are raw, and feelings have been hurt. You approach your partner after a

brief silence: “I’m sorry I attacked you like that. I got angry and said things I didn’t mean.” This is an example of the collaborating tactic called

Select one:

  1. Expanding the pie
  2. Confrontation
  3. Smoothing <<
  4. Integration

 

Which of the following is a tactic of avoiding conict?

Select one:

  1. Stonewalling <<
  2. Autonomy
  3. Competing
  4. Compromising

 

Which of these is not used to organise a seminar?

Select one:

  1. Exchange of ideas
  2. Recommendations <<
  3. Oral reports
  4. Written reports

 

Posture, gestures, facial expressions, and eye contact are examples of ________.

Select one:

  1. Paralanguage
  2. Oculesics
  3. Kinesic behavior <<
  4. Proxemics

 

Which of following is not one of the suggested techniques for overcoming cross-cultural communication barriers?

Select one:

  1. Observe culture dierences and etiquette
  2. Be alert to cultural dierences in customs and behavior
  3. Use commonly accepted business jargons <<
  4. Listen for understanding. Not agreement

 

A sure sign of ethnocentrism in a business deal would be which of the following assumptions by an American banker?

Select one:

  1. Japanese products usually have equal or better quality than American products.
  2. Foreign currency trading can be a good investment even if you do not buy the U.S. Dollar.
  3. The U.S. Dollar is the best most stable currency in the world and any other currency carries a higher risk. <<
  4. The euro dollar currency has an equal likelihood of returning a reasonable rate depending on market conditions, just as the U.S.

dollar.

 

Members of a society who value ____________are more concerned with their careers than with the good of the rm.

Select one:

  1. Formality
  2. Informality
  3. Individualism <<
  4. Collectivism

 

Decisions passed by shareholders are known as:

Select one:

  1. Articles
  2. Memorandums
  3. Resolutions <<
  4. Provisions

 

Information in the ………. should be organized.

Select one:

  1. Notices
  2. Presentation <<
  3. Memo
  4. Circular

 

_________ is done by drawing a list of the items of business to be transacted at the meeting.

Select one:

  1. Invitation
  2. Agenda <<
  3. Minutes
  4. Resolution

 

What can happen when employees are NOT involved in decision-making during a meeting?

Select one:

  1. Most employees have little interest in being part of a decision in meetings.
  2. The employee will perform as expected regardless of whether he/she was involved in the process.
  3. The employee is less likely to follow-up on tasks. <<
  4. The employee is more likely to follow-up on tasks.

 

Curriculum vitae is a ____ word.

Select one:

  1. Indian
  2. German
  3. Latin <<
  4. French

 

The lack of pitch variation and unpromosing body language makes ….

Select one:

  1. Cool zone speaker
  2. Hot zone speaker
  3. Dull zone speaker <<
  4. Boring zone speaker

 

Which of the following is not one of the seven dimensions of cultural values that help us understand how cultures dier from each other?

Select one:

  1. Materialism versus concern for others
  2. Internal locus versus external locus <<
  3. High-context versus low-context
  4. Formality versus informality

 

Groups which are formed as the consequence of organisational structure and work division are known as:

Select one:

  1. Informal groups
  2. Operational groups
  3. formal groups <<
  4. Target groups

 

Which of these letters are in response to an advertisement?

Select one:

  1. Letters of enquiry
  2. Solicited letters <<
  3. Letters of complaint
  4. Unsolicited letters

 

When is the worst time to break into a discussion?

Select one:

  1. When one person is talking
  2. When there is less time left
  3. When two or three people are talking simultaneously <<
  4. When everyone is silent

 

Where is the name and address mentioned in a Job- Description CV?

Select one:

  1. Top left corner <<
  2. Top right corner
  3. Bottom right corner
  4. Bottom left corner

 

Which of the following is not an easy to read font?

Select one:

  1. Times New Roman
  2. Calibri
  3. Arial
  4. Sego Script <<

 

In a group discussion, the discussion must be directed to its ___________

Select one:

  1. Opponents
  2. Competitors
  3. Final conclusion
  4. Logical conclusion <<

 

Which of these must not be mentioned in your CV?

Select one:

  1. How you helped your previous employer
  2. Special recognitions
  3. Salary you are looking for <<
  4. Out of turn promotions

 

Which of these is not an ingredient of the speech process?

Select one:

  1. Audience
  2. Feedback
  3. Message
  4. Reading comprehension <<

 

___________ is the compliant part of the personality that conforms to the wishes and demands of parental gures.

Select one:

  1. Critical parent
  2. Antideterministic
  3. Adaptive child <<
  4. Redecision school

 

To whom should a presentation be aimed?

Select one:

  1. The highest authority in the room, regardless of where they are
  2. The people in the closest rows
  3. Your best friend in the room
  4. The entire audience <<

 

Synchronising your speech with …………. is crucial in presentation.

Select one:

  1. Notes
  2. Visual aids <<
  3. Gestures
  4. Actions

 

In Johari window, ________ is known to others and self; whereas, ________ is unknown to self but known to others.

Select one:

  1. Hidden; unknown
  2. Blind; open
  3. Open; blind <<
  4. Open; unknown

 

When presenting, your pose should be:

Select one:

  1. Condent and relaxed <<
  2. Shy
  3. Nervous and angry
  4. Annoyed

 

___________ is an ego state, producing an unexpected response

Select one:

  1. Ulterior transaction
  2. Crossed transaction <<
  3. Angular transaction
  4. Parallel transaction

 

Negotiating the price of a car, you are probably using a ________ bargaining strategy.

Select one:

  1. Simulated
  2. Distributive <<
  3. Closed
  4. Open

 

the ____ of business letter is called layout

all of these

 

A __ written by feeling in a blank form

Non-formal

 

The considerable variation between Americans and Chinese in the use of silence is an impact of

Paralanguage

 

Cross training cultural training program might include which of the following

All of these

 

Classifying content in social media happens through an activity such as

Tagging

 

Which of these is not a type of text for reading?

Reference material

 

Body of the letter is divided into

Three parts

 

Which of the following is not true about monochronic cultures

People change plan frequently

 

In third party negotiations a third-party with authority to dictate and agreement is known as

Arbitrator

 

The following is the best tool to communicate new information about the organisation

Email

 

In Win-Win approach it is __ versus __ that brings the two sides to a healthy dialogue

We,problem

 

Refers to giving some recognition to others

Stroking

 

It discusses in a small group or original Research

Seminar

 

Which of the following is suggested way of improving cross Cultural Relation

All

 

Key barrier to good relation is

Ethnocentrism

 

In an office and employee communicates horizontally with his

Colleagues

 

Why is an agenda important

And shows important topics are covered

 

When speaking on the phone you need to ensure that you do not

Breach confidentiality

 

Combination of assumption about oneself and another person is called

Ans- Life positions

 

Eric Berne developed

Ans- The concept and paradigms of transactional analysis in the late 1950s

 

___ refers to the repeating sequences of transactions that leads to a result subconsciously

ans- Game analysis

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